Return and Refund Policy

Effective Date: July 3, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Shop Well Haus website located at www.shopwellhaus.com.

2. Contact Information

If you have questions about returns and refunds, please reach out to us:

Email: support@shopwellhaus.com
Phone: 972-764-8277
Mailing Address:
Shop Well Haus
5473 Blair Rd Ste 100 #554283
Dallas, TX 75231
USA

Customer Service Hours:
Monday–Friday: 9 AM – 7 PM CST
Saturday: 10 AM – 6 PM CST

3. Return Eligibility

Customers in the United States may return eligible items within 30 days of delivery.

3.1 Conditions for Return

  • Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received.

  • Original Packaging: Items must be returned in their original packaging with all labels and tags attached.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Contact us at support@shopwellhaus.com or call 972-764-8277 within 30 days of receiving your order.

  2. Include your order number and the reason for return.

  3. If eligible, we will provide return instructions and a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

  • Pack the item securely in its original packaging, including accessories, manuals, and free gifts.

  • Include all documentation such as your return form or email confirmation.

  • Attach the prepaid shipping label (if applicable) or use your own shipping label if not provided.

4.3 Shipping the Return

  • Ship your return within 7 days of receiving your RMA number.

  • Use a trackable shipping method to ensure safe delivery.

  • We are not responsible for items lost in transit without tracking.

5. Return Shipping Costs

Unless the return is due to our error or a damaged/defective item, return shipping costs are the customer’s responsibility.

6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Items must meet all return eligibility requirements.

  • A refund will be issued to the original payment method, minus any restocking fees (if applicable).

6.2 Defective or Damaged Goods

  • Notify us within 48 hours of delivery.

  • Provide photo or video documentation.

  • We will offer a replacement or a full refund and cover return shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately upon receipt.

  • We will send the correct item and cover return shipping for the incorrect product.

6.4 Product Never Arrived

  • If your order hasn’t arrived within the expected time frame, contact us.

  • We will work with the carrier to locate the item or send a replacement/refund if the item is confirmed lost.

6.5 Order Cancellation

  • Before Shipment: You may cancel your order for a full refund.

  • After Shipment: Please initiate a return after delivery per our return process.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized items

  • Perishable goods (e.g., food, flowers)

  • Intimate or sanitary goods (e.g., underwear, personal care items)

  • Gift cards and downloadable digital products

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after the returned item is received and inspected.

  • You will be notified by email once your refund is approved or denied.

8.2 Refund Processing

  • Refunds are processed to the original payment method.

  • It may take up to 14 business days for the refund to appear in your account.

8.3 Partial Refunds

We may grant partial refunds in cases such as:

  • Items not in original condition

  • Missing parts not due to our error

  • Items returned after the 30-day window

9. Exchanges

  • Defective or Incorrect Items: We’ll replace your item at no additional cost.

  • Change of Mind: You are responsible for the shipping costs for the exchange.

To request an exchange, email support@shopwellhaus.com with your order number and reason.

10. Timelines

  • Return Window: Items must be reported and shipped within 30 days of receiving your order.

  • Refund Processing: We process returns within 14 business days of receiving the item.

  • Refund Period: It may take up to 14 days for the refund to reflect on your account.

11. Legal Rights

This policy does not override your legal rights under U.S. consumer protection laws.

12. Questions and Support

Still have questions?

Thank you for shopping with Shop Well Haus.
We’re here to support your wellness journey with care, clarity, and peace of mind.