Shipping Policy

Effective Date: July 3, 2025

1. Introduction

At Shop Well Haus ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.shopwellhaus.com.

2. Shipping Destinations

Countries We Ship To:

  • United States (excluding Alaska, Hawaii, Puerto Rico, and other US territories)

Future Expansion:

  • We’re continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping:

  • Standard Shipping: Free on all orders

International Shipping:

  • Currently unavailable

  • Customs and Duties: Any future international orders may be subject to local import fees, which are the customer’s responsibility.

No Hidden Fees:

  • All shipping costs are displayed at checkout.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday, excluding holidays)

  • Order Cut-Off Time: Orders placed before 12 PM CST will begin processing the same day

  • Weekend/Holiday Orders: Processed on the next business day

5. Estimated Delivery Time

Domestic Shipping:

  • Standard: 3–5 business days

  • Expedited: 1–2 business days

International Shipping:

  • Not available currently

Please Note: Delivery times are estimates and may be affected by weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Domestic: USPS, UPS, FedEx

  • International (future): DHL, FedEx International

Tracking:

  • All orders include tracking; you'll receive it via email when your order ships.

Insurance:

  • Shipments are insured. If anything goes wrong, contact us promptly.

7. Order Tracking

  • After shipping, you'll receive:

    • Tracking Number

    • Carrier Name

    • Tracking Link

Track Your Order:

Need help? Contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed:

Lost:

  • If marked delivered but not received:

    • Verify your shipping address

    • Check with neighbors/building management

    • Contact us for support

8.2 Damaged Packages

If your package arrives damaged:

Resolution:

  • We’ll arrange a replacement or refund

9. Missing Items

Report Within 7 Days:

  • Email us with your order number and the missing item(s)

Resolution:

  • We’ll send replacements or issue a refund promptly

10. Return and Refund Policy

Returns Accepted: Within 30 days of receipt

Conditions:

  • Items must be unused, undamaged, and in original packaging

  • Personalized/perishable items may not be eligible

Return Shipping:

  • Customer pays unless the item is defective or incorrect

  • If it's our error, we cover the cost

Refunds:

  • Issued within 14 days of receiving the return

  • Refunded to the original payment method

See our full Return & Refund Policy for details →

11. Incorrect Address

Please Double-Check:

  • We are not responsible for orders sent to incorrect addresses

Returned Packages:

  • We’ll reach out to arrange reshipment

  • Additional shipping fees may apply

12. International Customs and Duties (Future)

  • Customs delays may occur

  • Import duties, taxes, and fees are the buyer’s responsibility

  • Contact your local customs office for more information

13. Contact Information

Email: support@shopwellhaus.com
Phone: 972-764-8277

Address:
Shop Well Haus
5473 Blair Rd Ste 100 #554283
Dallas, TX 75231
USA

Customer Service Hours:

  • Monday–Friday: 9 AM – 7 PM CST

  • Saturday: 10 AM – 6 PM CST

14. Changes to This Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting. Please check back regularly for the latest information.

Thank you choosing Shop Well Haus.
We're grateful for the opportunity to serve you and dedicated to making your wellness experience seamless, thoughtful, and beautifully curated.