FAQs
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1-3 business days. Once shipped, delivery usually takes 7-12 business days depending on your location.
You will receive a tracking number once your order has been dispatched.
Where do you ship from?
Orders are fulfilled through our trusted international partners and shipped directly to your door using reliable carriers such as UPS and FedEx.
Do you offer free shipping?
Yes, we offer complimentary shipping on all orders within the United States.
Will I receive tracking information?
Yes, every order includes tracking. You will receive your tracking details once your order has shipped.
What if my item arrives damaged or defective?
If your item arrives damaged or not functioning properly, please contact us within 7 days of delivery with photos or videos of the issue.
We will assess the situation and arrange a replacement if applicable.
Do you accept returns?
Due to the nature of our products, we do not accept returns for change of mind.
However, all products are backed by a 2-year warranty covering manufacturer defects.
Is this safe for daily use?
Our devices are designed for regular use as part of a consistent wellness routine. We recommend following the usage guidelines provided with your device.
How do I use the device?
Each product includes a user manual with setup and usage instructions. Most users incorporate sessions into their daily or weekly wellness routine depending on their goals.
Do you offer customer support?
Yes, if you have any questions before or after your purchase, feel free to reach out and we’ll be happy to help.